Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the supply of branded promotional products and related services by Legacy Imprint SW (“we”, “us”, “our”) to you, the customer (“you”, “your”). Our registered place of business is in Tiverton, Devon, United Kingdom.

By submitting a quote request, placing an order, or otherwise engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree to these Terms, you should not use our website or engage our services.

2. Quotations and Orders

2.1 All quotations provided by us are indicative only and do not constitute a binding offer. A quotation shall remain valid for a period of 14 days from the date of issue, unless otherwise stated in writing.

2.2 A binding contract shall not come into existence until we have issued a formal written order confirmation to you. Submission of a quote request via our website or by email does not, in itself, constitute acceptance of an order.

2.3 We reserve the right to decline any order at our sole discretion, including where requested artwork or branding is unlawful, offensive, or infringes the intellectual property rights of a third party.

2.4 All orders are subject to product availability. In the event that a product becomes unavailable following order confirmation, we will notify you promptly and offer a suitable alternative or a full refund of any sums paid.

3. Pricing and Payment

3.1 All prices displayed on our website are per unit and exclude Value Added Tax (VAT) unless expressly stated otherwise. VAT will be applied at the prevailing rate where applicable.

3.2 Prices are subject to change without notice. The price applicable to your order will be the price confirmed in your written order confirmation.

3.3 Payment terms will be specified in your order confirmation. Unless otherwise agreed in writing, payment is due prior to commencement of production.

3.4 We reserve the right to charge interest on overdue invoices at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Minimum Order Quantities

4.1 Minimum order quantities (“MOQ”) apply to all products and are specified on the relevant product pages. We are unable to fulfil orders below the stated MOQ.

4.2 Where a customer requests a quantity below the stated MOQ, we will endeavour to advise at the quotation stage. Any such arrangement must be agreed in writing prior to order confirmation.

5. Artwork, Branding and Visual Proofs

5.1 We will provide a free visual proof (“proof”) of the intended branding prior to commencement of production. Production will not begin until the proof has been approved in writing by you.

5.2 It is your responsibility to review the proof carefully for accuracy, including spelling, colours, dimensions and positioning. Once written approval has been provided, we accept no liability for errors that were present in the approved proof.

5.3 You warrant that any artwork, logos, trademarks or other intellectual property provided to us for branding purposes are owned by you or that you hold all necessary licences and permissions to use them. You shall indemnify us against any claims, losses or damages arising from any breach of this warranty.

5.4 Colours reproduced on finished products may vary slightly from on-screen proofs due to the nature of print and manufacturing processes. Such variation shall not constitute a defect.

6. Delivery

6.1 Standard delivery is to UK Mainland addresses only, within 10 to 14 working days from the date of proof approval, unless otherwise agreed in writing.

6.2 Delivery timescales are estimates only and do not constitute a guarantee. We shall not be liable for any loss or damage arising from delays in delivery that are beyond our reasonable control, including but not limited to delays caused by couriers, customs, or force majeure events.

6.3 Risk in the goods shall pass to you upon delivery. Title to the goods shall not pass until payment has been received in full.

6.4 If you fail to take delivery of goods on the agreed date, we reserve the right to charge reasonable storage and re-delivery costs.

7. Defects and Returns

7.1 You must inspect goods upon delivery and notify us in writing of any defects, shortfalls or discrepancies within 5 working days of receipt. Failure to notify us within this period shall be deemed acceptance of the goods.

7.2 Where goods are confirmed as defective due to our error or a manufacturing fault, we will, at our discretion, arrange for replacement goods or issue a full or partial refund.

7.3 As all goods are custom-produced to your specification, we are unable to accept returns or offer refunds in respect of correctly produced goods that are no longer required, unless otherwise agreed in writing.

7.4 An industry-standard tolerance of ±5% applies to all order quantities. We reserve the right to deliver and invoice for quantities within this tolerance.

8. Limitation of Liability

8.1 Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

8.2 Subject to clause 8.1, our total aggregate liability to you arising out of or in connection with any order shall not exceed the total value of that order as confirmed in the relevant order confirmation.

8.3 We shall not be liable for any indirect, consequential, special or punitive loss, including but not limited to loss of profit, loss of business, loss of goodwill or loss of anticipated savings, whether arising in contract, tort or otherwise.

9. Intellectual Property

9.1 All intellectual property rights in our website, product catalogues and marketing materials are owned by or licensed to Legacy Imprint SW. You may not reproduce, copy or distribute any such material without our prior written consent.

9.2 Any intellectual property rights in artwork or branding supplied by you shall remain vested in you. By submitting artwork to us, you grant us a limited, non-exclusive licence to use such artwork solely for the purpose of fulfilling your order.

10. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By engaging our services, you confirm that you have read and understood our Privacy Policy.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, fire, flood, strikes, civil unrest, government action, or failure of third-party suppliers or carriers. In such circumstances, we will notify you promptly and use reasonable endeavours to mitigate the impact on your order.

12. Amendments to These Terms

We reserve the right to amend these Terms at any time. Any amendments will be published on this page with a revised “last updated” date. The Terms applicable to any given order shall be those in force at the time of order confirmation.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

14. Contact Us

If you have any questions regarding these Terms, please contact us at: